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Here are some of the most common questions we receive. While this list isn’t exhaustive, it addresses many of the typical queries. If you don’t find what you’re looking for, please don’t hesitate to call us on 07568941699 or email us.
Rent invoices will be issued by Your Region Property Management on the first day of each quarter.
For internal, non-structural changes, you can usually proceed unless your lease requires landlord consent. For structural alterations, you must obtain the landlord’s approval and a formal Licence to Alter. Please contact us before making any changes.
Report repairs to Your Region Property Management’s Commercial Assistant Property Manager on 07803386131
Tenants are responsible for health and safety within their premises. Landlords handle the health and safety of communal areas. If your premises are below residential property, you must supply health and safety reports to Your Region Property Management upon request.
If you have Residential and Retirement emergency please contact us on 07568941699 or
Email at: info@yourregionpropertymasters.com
In most leases managed by Your Region Property Management, tenants are responsible for maintaining the interior parts of their premises, while Your Region Property Management takes care of communal areas. For specific details, please refer to your lease agreement.
If your lease permits assignment, please contact us first. We will coordinate with your landlord and their solicitor to handle the process.
To ensure a smooth renewal, start lease negotiations with Your Region Property Management at least 6 months before your lease ends.
For any Retirement and Residential emergency Contact us on 07568941699 or
Email on : Info@yourregionpropertymaster.com
After contacting emergency services, please reach out to your region management on 07568941699 or
Email at info@yourregionpropertymaster.com
When you pay a service charge, you’re ensuring that your home and its surroundings are well-maintained without you having to lift a finger. Here’s what your service charge covers:
Your contribution is detailed in your lease or transfer document. It could be a fraction, a percentage, or a reasonable share. Even if you live on the ground floor, you might still contribute to communal facilities like lifts.
We strive to be transparent and communicative. While we’re not legally required to hold meetings to discuss the service charge budget, it is Your Region Property’s policy to involve residents in the process. We often hold meetings to discuss draft budgets or consult directly with Resident Management Company directors.
Yes, the service charge still applies even if your property is unoccupied. This ensures that the funds needed to maintain services are always available.
Paying your service charge is part of the legally binding contract you signed when you bought your property. Non-payment affects everyone, so we have a robust policy to address arrears. However, if you have genuine concerns or financial difficulties, please reach out to us. We’re here to help with advice and information, though we cannot reduce the charge for individuals.
A reserve fund is your safety net for future repairs and replacements of essential items such as lifts, communal windows and doors, fire alarm systems, roofs, driveways, pathways, and car parks. It’s there to ensure that when something needs fixing or replacing, the funds are already set aside, keeping your living environment in top shape without unexpected costs.
The service charge budget is meticulously planned for a 12-month period, often running from January to December, though this can vary based on your lease or management company details. As your managing agents, we start the preparation months in advance by obtaining quotes from contractors to ensure you get the best value for your money. We base the budget on historical expenditure for your scheme and account for any increases in VAT or RPI. Detailed explanatory notes will accompany the budget, so you always know where your money is going.
Our goal is to prepare an accurate service charge budget. However, if actual costs differ from our estimates due to unforeseen expenses or changes in service costs, this will be reflected in the service charge accounts at the year-end. If there’s an overspend, it will be highlighted, and you will receive an invoice for your share. On the other hand, if there’s a surplus, it belongs to the homeowners. The handling of surpluses is guided by your lease or transfer documents, typically resulting in a refund to residents, an offset against future bills, or a transfer to the reserve fund. You’ll be notified of the specific arrangements for your scheme.
While it is legal to earn commission from services purchased on behalf of the scheme or management company, Grange prioritizes transparency. We will always declare any administration commissions upfront to our residents, ensuring complete openness.
For structural alterations such as changing windows, converting a bathroom to a shower room, or building a conservatory, you may need to apply for and receive a license from us before commencing work. Please contact us for further details and to obtain an application form. We’re here to help you through the process and ensure everything is in order.
When you pay a service charge, you’re ensuring that your home and its surroundings are well-maintained without you having to lift a finger. Here’s what your service charge covers:
Your contribution, along with that of your neighbors, is clearly outlined in your lease or transfer document. This amount may be specified as a fraction, a percentage, or simply as a reasonable proportion of the total costs needed to meet the maintenance obligations set forth in your legal documents. This ensures fairness and clarity, so everyone knows exactly what to expect.
While we’re not required to hold a meeting to set the estimated annual service charge budget unless specified in the lease or transfer document, we prioritize transparency and collaboration. Draft budgets are sent to the Resident Management Company Directors or Right to Manage Company Directors for approval before being circulated to all leaseholders and residents. This ensures that your interests are represented and the budget is thoughtfully reviewed before finalization.
Even when your property is unoccupied, the service charge remains unchanged. This ensures there are always sufficient funds to maintain the high standard of services and upkeep that make your community a great place to live.
Your payments are in line with the legally binding agreement you signed when purchasing your property. To ensure fair treatment for all homeowners, we enforce a proactive approach to chasing arrears. Your legal documents outline the level of interest that may be applied for late payments, ensuring transparency and fairness for everyone involved.
If you encounter any genuine queries or payment difficulties, please don’t hesitate to contact us. While we cannot reduce charges for individuals, we’re committed to providing support and guidance whenever needed. Whether you require additional information or advice, we’re here to assist you every step of the way. Just reach out, and we’ll be happy to help
We build a reserve fund year by year to cover large future expenses like cyclical decoration, and repairs or replacements of items such as lifts, communal windows and doors, fire alarm systems, roofs, driveways, paths, and car parks. A well-maintained reserve fund reduces the need for sudden one-off payments, easing the financial burden on residents over time.
We prepare an estimated service charge budget for a 12-month period, usually spanning January to December, although this may vary based on specific lease or management company details.
Our team of managing agents will prepare the budget several months in advance. We source quotes from trusted contractors to ensure you get the best value for your money. The budget is meticulously crafted based on the scheme’s historical expenditure, with adjustments made for any increases in VAT or RPI. Rest assured, you will receive comprehensive explanatory notes accompanying the budget for complete transparency.
The draft budget aims to collect enough funds to meet expected expenditures, though final costs are not known until draft accounts are prepared, typically within six months of the financial year-end. Any surplus or deficit is handled according to the terms of your legal documents and will be highlighted in the variance report notes accompanying the certified accounts.
Generally refunded to homeowners or offset against future service charge bills, although some leases might require transferring it to the reserve fund. You will be notified of the specific arrangements for your scheme.
Any overspend will need to be recovered from homeowners, and you will receive an invoice for your share.
At Your Region Property, we value transparency and integrity. While it is legally permissible to retain commissions earned from services acquired for the scheme or management company, we commit to openly declaring any such administration commissions to our residents in advance.
When planning structural alterations to your property, such as changing windows, you might need to obtain a license from either us or the freeholder. Your lease or transfer document will provide guidance on the requirements. For more details and to get an application form, please contact us.